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I have a question about park homes

LEASE also advises on park homes. See our service Park Homes Advice for more information. There are sections on:

I wish to contact the trade body for solicitors, where do I go?

The Law Society is the independent professional body for solicitors.

Who is the CMA?

The Competition and Markets Authority (CMA) is the United Kingdom’s primary competition and consumer authority.

It is a non-ministerial government department in the United Kingdom, responsible for carrying out investigations into mergers, markets, and the regulated industries and enforcing competition and consumer law.


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What is the CMA doing about residential leasehold property?

The CMA is investigating the residential leasehold market following ongoing concerns about the fairness, clarity, and presentation of some leasehold contract terms, which could lead to people being stung by costly fees over a long period or having to abide by onerous terms.


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What will the CMA’s investigation into the leasehold market cover?

The CMA’s consumer protection law investigation will cover two key areas:

  • Potential mis-selling: whether people who have bought a leasehold property are given the information they need to fully understand the obligations they are taking on, for example the requirement to pay ground rent over a certain period of time, or whether they have an accurate understanding of their ability to buy their freehold.
  • Potential unfair terms: whether people are having to pay excessive fees due to unfair contract terms. This will include administration, service, and “permission” charges – where homeowners must pay freeholders and managing agents before making home improvements – and ground rents, which in some cases can double every 10 years.

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What is an unfair term?

An unfair term is a term in a consumer contract that causes a significant imbalance in the parties’ rights and obligations under the contract, to the detriment of the consumer.

 Transparency is also fundamental to fairness. The Consumer Rights Act 2015 (the Act) requires that a written term in a consumer contract is expressed in plain language and is legible.

The CMA has produced an unfair terms flowchart that aims to provide an ‘at a glance’ simplified overview of the unfair terms provisions in the relevant part of the Consumer Rights Act 2015.

More guidance on unfair terms is available here


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What is a consumer contract?

The Consumer Rights Act 2015 defines a consumer contract as one between a trader and a consumer.

Part 1 of the Act applies to most, but not all, kinds of consumer contracts. Part 2 of the Act applies to all consumer contracts whether written or not.

The Act includes a provision which, in certain circumstances, applies Part 2 of the Act to terms in a ‘secondary’ contract – a separate contract which has an effect on the rights and obligations of the consumer and trader under the main contract – even if it does not in itself meet the criteria of a consumer contract. This is for anti-evasion purposes.


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What happens when contractual terms are unfair?

Using unfair contractual terms can have a number of consequences.

For instance:

  1. They are not legally binding on the consumer.
  2. A business could be asked to stop using and relying on them.
  3. A court injunction might be sought.

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Will leaseholders who have been mis-sold property be able to provide evidence to the CMA for its investigation into the leasehold market?

Yes, the CMA is working with a range of market participants to ask for information.

If you wish to provide information to the CMA you can use one or more of the following email addresses below:

Groundrents.leasehold@cma.gov.uk

Servicecharges.leasehold@cma.gov.uk

Permissionfees.leasehold@cma.gov.uk

Misselling.leasehold@cma.gov.uk

Miscellaneous.leasehold@cma.gov.uk

In the heading of your email please indicate the address of the property about which you are getting in touch with the CMA and any other relevant material such as, should you be contacting them to make a complaint, the person against whom you wish to complain.

In your email please provide as much detail as you are comfortable with including timescales and dates, values and frequency of payments etc, and indicate whether you consent for the CMA processing your personal data to further its investigation.


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What happens when the CMA has finished its investigation into the leasehold market? 

If the CMA thinks a company’s practices are misleading, or that a firm’s contracts contain unfair clauses, it could take enforcement action to require the company to change how it operates.


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How many leaseholders do you need to set up a Recognised Tenants’ Association (RTA)?

If you want to set up a recognised tenants’ association you will need at least 50% of the relevant qualifying tenants to join the association. For example, if there are 100 flats in a building and all of these are let out on long leases with a service charge, then at least 50 of the flats in the building must join the tenant’s association.

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