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The Law Society is the independent professional body for solicitors.
The Competition and Markets Authority (CMA) is the United Kingdom’s primary competition and consumer authority.
It is a non-ministerial government department in the United Kingdom, responsible for carrying out investigations into mergers, markets, and the regulated industries and enforcing competition and consumer law.
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The CMA is investigating the residential leasehold market following ongoing concerns about the fairness, clarity, and presentation of some leasehold contract terms, which could lead to people being stung by costly fees over a long period or having to abide by onerous terms.
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The CMA’s consumer protection law investigation will cover two key areas:
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An unfair term is a term in a consumer contract that causes a significant imbalance in the parties’ rights and obligations under the contract, to the detriment of the consumer.
Transparency is also fundamental to fairness. The Consumer Rights Act 2015 (the Act) requires that a written term in a consumer contract is expressed in plain language and is legible.
The CMA has produced an unfair terms flowchart that aims to provide an ‘at a glance’ simplified overview of the unfair terms provisions in the relevant part of the Consumer Rights Act 2015.
More guidance on unfair terms is available here
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The Consumer Rights Act 2015 defines a consumer contract as one between a trader and a consumer.
Part 1 of the Act applies to most, but not all, kinds of consumer contracts. Part 2 of the Act applies to all consumer contracts whether written or not.
The Act includes a provision which, in certain circumstances, applies Part 2 of the Act to terms in a ‘secondary’ contract – a separate contract which has an effect on the rights and obligations of the consumer and trader under the main contract – even if it does not in itself meet the criteria of a consumer contract. This is for anti-evasion purposes.
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Using unfair contractual terms can have a number of consequences.
For instance:
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