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Most popular advice guides

Service charges and other issues

Service charges, administration charges, ground rent, recognised tenants associations and forfeiture. For a brief summary...

Leasehold Extension – Getting Started

The right to extend the lease of a flat under the Leasehold Reform Housing and...

Living in Leasehold Flats – A guide to how it works

The nature and typical rights and obligations that relate to the ownership of a leasehold...

Section 20 Consultation for Private Landlords, Resident Management Companies and their Agents

Consultation for qualifying works to a building and qualifying long-term agreements. Purpose of this booklet...

Leasehold Houses – Buying the freehold – Qualification and procedure

Qualification requirements for a tenant to buy the freehold of their leasehold house and outline...

Right to Manage

The right for leaseholders of a building containing flats to take over the management of...

Referrals

This page lists organisations that may be able to act for you or give advice on areas that are outside our remit e.g. debt advice.

PROFESSIONAL BODIES

  • Association of Retirement Housing Managers (ARHM): 020 7463 0660 ARHM code of practice is one of the approved codes and landlord/managing agents in the retirement sector are required to comply with the code. Promote high standards of practice and ethics in the management of retirement housing and in the provision of services to residents
  • Association of Residential Lettings Agents (ARLA): 0845 250 6003 A professional and regulatory body for letting agents in the UK
  • Association of Residential Managing Agents (ARMA): 020
    7978 2607 Promotes high standards of practice for managing agents who are members. Information on rights and responsibilities as a leaseholder or a landlord/managing agent
  • Building Societies Association 020 7520 5900 Provides its members with information relating to financial services and represents its members interests to stakeholders
  • Law Society: 020 7320 5650 Provides a database of practicing solicitors in England and Wales. This is searchable by location and subject
  • National Association of Estate Agents The UK’s leading professional body for estate agency. Website has a searchable directory of members
  • National Landlords Association (NLA): 020 7840 8900 Supports its members and associates, primarily landlords
  • Royal Institution of Chartered Surveyors (RICS): 024 7686 8555 Provides a directory of qualified surveyors and educational information
  • UK Finance (formerly the Council of Mortgage Lenders) 020 7706 3333 The main trade body representing UK mortgage lenders. Its members are banks, building societies, and other lenders

ADVICE

MEMBERSHIP ADVICE

REPRESENTATION

  • Advocate (formerly the Bar Pro Bobo Unit) 020 7092 3960 Agency referral only. A charity which matches barristers with members of the public who need help. Means tested.
  • BPP University pro bono unit (BPP): 0333 122 4347 Law students with guidance from qualified lawyers take part in pro bono work; advice and representation
  • Personal Support Unit Charity with over 700 volunteers providing free practical and emotional support during and after court to litigants in person. Drop-in at various courts (see website) to book an appointment to be seen in person providing emotional and practical support

RESOLUTION

REGULATORY

  • The Conveyancing Association 01633 261 757 A member regulator whose function is to improve the conveyancing process and implement best practice throughout the industry
  • Estate Agency Team – National Trading Standards (various national trading standards office) – use Government portal to find local office.Investigates, provides advice and guidance and builds expertise in the application and interpretation of estate agency legislation
  • NAEA Propertymark 01926 496 800 Regulates the estate agency profession and complaints handler

REGISTER/INFORMATION

  • Companies House 0303 1234 50 Maintains a register of private and public companies in the UK. Provides guidance information on setting up and running companies including Right to Manage (RTM) companies
  • Land RegistryGovernment organisation which maintains a register of properties in England and Wales.

GOVERNMENT/OTHER

Park Homes

Ministry of Housing, Communities and Local Government logo

LEASE is governed by a board, appointed as individuals by the Secretary of State for the Ministry of Housing, Communities & Local Government.

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