Accessibility Statement

This accessibility statement applies to the Leasehold Advisory Service Website.

How accessible this website is

We know some parts of this website are not fully accessible, further details of which are provided under paragraph 7 (Non-compliance).

Please note: LEASE is undertaking a full website audit to address all existing accessibility issues and ensure that the website is fully compliant with the WCAG 2.1 AA standard. This audit will be complete by 31 January 2022.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• at [email protected]
• 020 7832 2500

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of our website and as such we welcome user input. If you find any problems not listed in this statement or identify further accessibility issues, then please email or telephone us using the contact details provided in paragraph 2.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

LEASE is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

• WCAG 1.3.1 Info and Relationships
  -Certain ARIA roles must be contained by particular parent element
  This is in relation to the filters ‘Content Type’ and ‘Most Popular’
• WCAG 1.4.4 Resize Text

  All pages (except Contact page)
  There is no keyboard access to the menu at 200%

• WCAG 1.4.10 Reflow

  All pages (except Contact page):
  There is no keyboard access to the menu at 400%

• WCAG 1.4.3 Contrast (Minimum)

  Home page, Find the right Information:
  This is an issue in relation to the white text set on the blue background

  Contact page:
  This is an issue in relation to the white text set on the orange background colour

  Wales:
  This is an issue in relation to the white text set on orange background colour and the copyright text in the footer.

• WCAG 2.4.4 Link Purpose (In Context), 4.1.2 Name, Role, Value
  Links must have discernible text.

  All pages:
  This is an issue in relation to the Leasehold Advisory Service logo and social media links

• WCAG 4.1.2 Name, Role, Value ARIA roles used must conform to valid values
  Incorrect use of ARIA attributes can cause conflicts with semantic HTML elements which may cause errors in assistive technology and make accessibility worse for a user. ARIA defines which attributes are allowed and where.

  All pages (except Contact page):
  This is an issue in relation to the header

  Home page:
  This is an issue in relation to the header and slick trackers because it is not a valid ARIA role

• WCAG 4.1.2 Name, Role, Value- ARIA tooltip must have an accessible name

  All pages (except Contact page):
  This is an issue in relation to the tooltip which does not have an accessible name.

• WCAG 4.1.2 Name, Role, Value- Buttons must have discernible text
  All buttons must have a descriptive accessible name so that screen reader users can understand the destination, purpose, function, or action of the button.

  All pages (except Contact page):
  This is in relation to the magnifying glass button

  Home page:
  This is an issue in relation to the magnifying glass button and slick slider buttons

Content that’s not within the scope of the accessibility regulations

• PDFs and other documents
  The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
  Any new PDFs or Word documents we publish will meet accessibility standards.
• Videos
  Pre-recorded videos provide no audio descriptions for the video content. The accessibility regulations do not require us to fix pre-recorded time-based media published before 23rd September 2020.

Preparation of this accessibility statement

This statement was initially prepared on 3 November 2021. It will be reviewed on 31 January 2022.

Improving accessibility

This website was tested on 25 June 2021 as part of a Cabinet Office (GDS) review. Our aim is to ensure that the website is fully compliant with the WCAG 2.1 AA standard and to this end we will be undertaking a full audit of all LEASE sites, including those covering Park Homes advice, free E-learning and decisions of the Leasehold Valuation Tribunal/ First-tier Tribunal (Property Chamber).