An unfair term is a term in a consumer contract that causes a significant imbalance in the parties’ rights and obligations under the contract, to the detriment of the consumer.
Transparency is also fundamental to fairness. The Consumer Rights Act 2015 (the Act) requires that a written term in a consumer contract is expressed in plain language and is legible.
The CMA has produced an unfair terms flowchart that aims to provide an ‘at a glance’ simplified overview of the unfair terms provisions in the relevant part of the Consumer Rights Act 2015.
More guidance on unfair terms is available here
More information you might find useful:
- Who is the CMA?
- What is the CMA doing about residential leasehold property?
- Will leaseholders who have been mis-sold property be able to provide evidence to the CMA for its investigation into the leasehold market?
- What happens when the CMA has finished its investigation into the leasehold market?
- What is a consumer contract?
- What happens when contractual terms are unfair?
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