Running a right to manage company
Dealing with disagreements
Disagreements with directors
It can be hard to find leaseholders willing to take on the responsibility of becoming a right to manage company director. They will be volunteers and may have limited time. They may lack experience and need training to be more effective in the role.
It’s common to have disagreements among the directors or members about how the building should be managed. There may also be personality clashes between directors which can affect the management of the block.
It’s important to try to stay objective when your property and assets are affected directly by decisions. Remember why you took on the right to manage in the first place and look for common ground wherever possible.
Most disputes can be resolved amicably by effective communication. But if this fails you could ask for someone such as a property manager to mediate, or get help from a paid mediator.
Find out more about alternative dispute resolution, including mediation.
Appointing and removing directors
If necessary, the directors or members can take steps to appoint or remove one or more directors, either through the articles of association or using company law procedures.
If you would like to remove a director, start by checking the articles of association. If the director has breached their obligations, the articles should show how they can be removed.
Under section 168 and 169 of the Companies Act 2006, members can remove a director by proposing a resolution which is then voted on at a general meeting. The company must give notice of the planned resolution to the director and allow them to be heard at the meeting.
In extreme cases, if the building is not being managed effectively then it’s possible to apply to the tribunal for the appointment of a manager. However, that will end the right to manage, and after the court-appointed manager’s term ends, the landlord will become responsible for managing the building.
Disagreements with a managing agent
If there are difficulties working with a managing agent, they should have a complaints procedure you can follow.
As their employer, the right to manage company also has the option of asking for a new property manager or replacing the managing agent with another firm.
Find out more about redress schemes for complaints about property management.
- Last updated:
- 16 December 2025
- Next review:
- 16 December 2027
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