Data insights

This page provides a snapshot of our data, insight and consumer research work.

Key stats

• Total website visitors: 1.4 million active users
• Total enquiries completed: 20,800
• Customer satisfaction: 4.2 out of 5.0

Top enquiry types

• Service charges (30%)
• Management (17%)
• Disrepair (16%)

Top regions

• London (41%)
• South East (19%)

Our regular series of insight reports highlight emerging trends in the issues raised by consumers, helping improve understanding across the housing sector and supporting residents to make informed decisions.

Insight report: Shared ownership (October 2026)

Our report shows that many of the challenges shared owners face are linked to the complexity of the tenure itself. While shared owners often raise similar concerns to other leaseholders, the financial structure of shared ownership can increase the impact.

Read the report: Shared ownership

Insight report: Redress (February 2026)

Our report spotlights how the complexity of the leasehold redress system is deterring leaseholders from pursuing and resolving complaints.

Read the report: Redress

Insight report: Sale blocking on park home sites (November 2025)

Our report demonstrates the impact on park home owners of sale blocking and harassment by site owners, and the difficulty vulnerable residents have when challenging this behaviour.

Read the report: Sale blocking on park home sites

Insight report: Section 20 consultations (July 2025)

Our report reveals that leaseholders find it difficult to challenge significant costs for major works, even if their landlord did not consult them correctly. The consultation process was also found to be difficult for leaseholders to engage with.

Explore over 145,000 enquiries received by the Leasehold Advisory Service between April 2021 and June 2026.

This detailed dataset reveals trends across leasehold and park homes advice, including enquiry topics, client and property types, landlord categories, regions and financial years, and supports research into the issues affecting homeowners across England and Wales.