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Fixing cladding and safety defects: buildings at least 11 metres or 5 storeys (England)

Dealing with remediation delays

In this guide

Complain to official bodies

If remediation work is delayed and you’ve tried raising the issue with your landlord or managing company, you can report concerns to organisations that may be able to take action.

Local councils

Your council’s housing or environmental health team can investigate building safety concerns and take enforcement action where there are risks to residents.

Fire and rescue authorities

Local fire and rescue authorities have powers to inspect buildings and they may be able to require improvements to be made.

Buildings at least 18 metres or 7 storeys

The Building Safety Regulator oversees safety in high-rise buildings. They may be able to act where there are serious concerns about building safety or failures to manage risk.

Taking legal action about delays: remediation orders

You may be able to get an order from the First-tier Tribunal (Property Chamber) that requires a landlord, building owner or management company to fix relevant defects within a set timeframe. This is called a remediation order.

Costs

Each side pays their own legal costs. And the Building Safety Act 2022 stops landlords from passing on their legal costs to leaseholders via the service charge.

The tribunal can award costs if a party has acted unreasonably, but this is rare.

How to apply to the tribunal

You would apply using tribunal form BSA1 and need to include evidence that there is at least 1 relevant defect the landlord is responsible for fixing. This might be:

You will only need to identify at least 1 relevant defect at the application stage. However, by the final hearing, the tribunal will require detailed evidence of the specified relevant defect(s) to support its decision on whether to make an order.

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Get legal advice on remediation orders and if they’re the right action to take.

Last updated:
29 April 2026
Next review:
29 April 2028

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