Complaints and managing your service charge for shared ownership properties

For information about service charges, including how they’re calculated and your rights, see our guidance on service charges.

You can challenge your service charge for several reasons, including:

• if you think the cost is not reasonable
• if you do not think the service or work was done to a reasonable standard
• if you do not think the work was necessary

For information about how to challenge service charges, see our guide on challenging service charges.

If you need to make a complaint, you must first do it through the housing provider’s complaints process. If they do not have a complaints process, you can email them instead.

If you have gone through your housing provider’s complaints process and your issue has not been resolved, you can:

• contact the Housing Ombudsman Service
• refer your complaint to a redress scheme for complaints about property management – if your complaint was about how your property is being managed
• apply to the tribunal