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Most popular advice guides

Service charges and other issues

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My landlord has not provided a summary of the service charge account or allow me to inspect supporting documents. What are my next steps?

The law requires that upon request, the landlord must supply a summary of the accounts and allow for inspection of documents within certain time limits.

Where a landlord fails without reasonable excuse to comply with either a request for a summary or to inspect supporting documents they commit a summary offence on conviction and are liable for a fine of up to 2,500 (level 4 on the standard scale).

The local housing authority, usually through the Tenancy Relations Officer, has the power to bring proceedings at the magistrates’ court, or they can be brought by the leaseholder privately. Any prosecution must be presented to a magistrate within 6 months of the date of the offence.

Please note that local housing authorities are exempt from prosecution.


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