Maria C owns a flat in Waltham Abbey in Essex. A tenant in one of flats was causing problems, throwing cigarette butts in the common areas of the building. The managing agent was not taking action.

The LEASE adviser explained that the owner of the flat may be in breach of their lease. In addition, the smoke-free regulations mean that the tenant could be fined by the local authority. The adviser outlined possible solutions to the problem, including complaining to the managing agent (it is also possible to complain to the managing agent’s redress scheme if complaining to the agent is unsuccessful), enforcement options, and mediation.

Ms C said, “I found the advice provided by LEASE to be very clear and useful“.

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