Data insights

This page provides a snapshot of our data, insight and consumer research work.

Key stats

• Total website visitors: 1.4 million active users
• Total enquiries completed: 20,800
• Customer satisfaction: 4.2 out of 5.0

Top enquiry types

• Service charges (30%)
• Management (17%)
• Disrepair (16%)

Top regions

• London (41%)
• South East (19%)

Our regular series of insight reports highlight emerging trends in the issues raised by consumers, helping improve understanding across the housing sector and supporting residents to make informed decisions.

Insight report: Redress (February 2026)

Our report spotlights how the complexity of the leasehold redress system is deterring leaseholders from pursuing and resolving complaints. Survey data shows that many are not escalating complaints because the process seems too time-consuming and too stressful. The current system is not always joined up to support consumers and can be ineffective.

Read the report: Redress

Insight report: Sale blocking on park home sites (November 2025)

Drawing on approximately 1,000 direct enquiries, our data shows that pitch fees remain the most frequent concern, followed by disrepair and utilities. Questions about buying and selling a park home also feature prominently, including cases where residents report difficulties completing a sale.

Read the report: Sale blocking on park home sites

Insight report: Section 20 consultations (July 2025)

Our report on Section 20 consultations reveals leaseholders are not being consulted on major works on their properties and facing significant costs.

Explore over 145,000 enquiries received by the Leasehold Advisory Service between April 2021 and June 2026.

This detailed dataset reveals trends across leasehold and park homes advice, including enquiry topics, client and property types, landlord categories, regions and financial years, and supports research into the issues affecting homeowners across England and Wales.