LEASE launches digital refresh featuring lease length checker

• Milestone is first in a programme of service improvements, with new tools and AI-supported features to follow.
• Digital platform includes lease length checker – a free tool that helps leaseholders to make informed decisions about extending their lease.

The Leasehold Advisory Service (LEASE) today marks the first phase of the overhaul of its digital offering, making it easier than ever for leaseholders to access free, trusted advice and a suite of practical online tools including the lease length checker.

The majority of advice on the platform has also been refreshed and rewritten in plain English, making complex issues easier to understand for consumers and stakeholders who rely on LEASE resources. The new website is also faster and more reliable across mobile, tablet and desktop devices. Accessibility has been strengthened to better support users of assistive technologies, and duplicated content has been removed to create a simpler, more consistent experience.

Over the coming months, LEASE will continue to expand and improve digital support, including new and enhanced tools designed to help users navigate common leasehold challenges. The next big development for LEASE’s digital offering will introduce AI-supported features to support on-site navigation, helping people get to the right information more quickly.

The website refresh includes tools like the lease length checker, which provides clear, accessible guidance for leaseholders to make informed decisions about extending their lease. Leaseholders can simply enter their postcode and immediately receive information, including the remaining length of their lease, the previous price paid for the lease, and a clear indication of whether action may be needed.

“This digital refresh is the first visible step in a much wider transformation of LEASE. We are reshaping how the service works, how our advice is delivered and how people interact with us, so leaseholders can get clear, practical support more quickly and easily and more people know about us and how we can help them. Today’s launch lays the foundations for further change, with new tools, improved services and smarter use of technology to follow as we continue to modernise the service for the long term.”