Accessibility statement

This accessibility statement applies to:

• the Leasehold Advisory Service website – www.lease-advice.org
• the LEASE Contact website – clients.lease-advice.org
• the LEASE Park Homes Advice website – parkhomes.lease-advice.org
• the LEASE Decisions website – decisions.lease-advice.org

These websites are run by the Leasehold Advisory Service (LEASE).

We want as many people as possible to be able to use our websites. For example, you should be able to:

• navigate most of the site using a keyboard
• navigate most of the site using speech recognition software
• listen to most of the site using a screen reader

We’ve also made the websites text as simple as possible to understand.

How accessible LEASE's websites are

LEASE is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We know that aspects of our websites are not fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. We do our best to ensure any new content and functionality we introduce meets AA standards. Our non-compliant elements and exemptions are listed below.

Content that’s not within scope of the accessibility regulations

The regulations do not require us to fix:

• PDFs or other documents published before 23 September 2018 that are not essential to providing our services
• pre-recorded videos published before 23 September 2020 that do not include audio descriptions

Any new content we publish will meet accessibility standards.

Non-compliant elements

Some parts of the websites are not fully accessible. For example:

• some pages and document attachments are not written in plain English
• some tables do not have row or column headers
• some documents have poor colour contrast
• some heading elements are not consistent
• some images do not have image descriptions
• some images used to convey information have poor colour contrast
• some information in tables cannot be reached with a keyboard
• many documents are in PDF format and are not accessible

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
2. Some tables do not have table row or column headers. This means assistive technologies will not read the tables correctly. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
3. Some headings do not display correctly. They may look like normal text or a different type of heading. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
4. Some images use colour as the only way to convey meaning. This fails WCAG 2.2 success criterion 1.4.1 (Use of Color).
5. Some images include elements with poor colour contrast to the background. This fails WCAG 2.2 success criterion 1.4.11 (Non-text Contrast).
6. If a table is too wide to fit on the screen, the hidden information cannot be reached with a keyboard. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard).
7. Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.2 success criterion 2.4.2 (Page Titled).
8. Some headings don’t accurately describe the content underneath. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).
9. The text on some buttons doesn’t accurately describe what the button does. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).
10. Some images of text that are used as links have image descriptions that don’t include all of the text. This fails WCAG 2.2 success criterion 2.5.3 (Label in Name).
11. The change in the default written language is not correctly identified on some pages. This means screen readers will not read content correctly. This fails WCAG 2.2 success criterion 3.1.2 (Language of Parts).
12. Some pages have inconsistently-placed language navigation. This fails WCAG 2.2 success criterion 3.2.3 (Consistent Navigation).
13. Some links that reveal more content can cause some screen reader users to lose their position on the page. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value).
14. Some pages include videos without captions. This fails WCAG 2.2 success criterion 1.2.2 (Captions)
15. Some pages contain instructions that depend on visually identifying checkboxes to answer questions. This fails WCAG 2.2 success criterion 1.3.3 (Sensory Characteristics)
16. Some pages contain videos without a transcript. This fails WCAG 2.2 success criterion 1.2.3 (Audio Description or Media Alternative)

Many documents are in non-HTML formats, for example PDF. They are not accessible in a number of ways including missing text alternatives and missing document structure.

View the accessible document policy of the organisation that published the document to report any problems or request documents in an alternative format. If more than one organisation is listed, view the accessible document policy of the first.

What we’re doing to improve accessibility

We are working with our digital partners to redevelop all of our content to become WCAG2.2 AA compliant. This work does not include our depreciated service https://decisions.lease-advice.org/ but it does include all other web services owned and managed by Lease.

Feedback and contact information

If you need information on these websites in a different format, such as accessible PDF, please contact us:

Email: [email protected]

Telephone: 020 7832 2500

We’ll consider your request and respond within 10 working days.

Reporting accessibility problems with these websites

We’re always looking to improve the accessibility of our websites.

If you find any problems or think we’re not meeting accessibility requirements, please contact us using the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on 16 December 2025.

It was last reviewed on 16 December 2025.