Skip to main content

Most popular advice guides

Service charges and other issues

Service charges, administration charges, ground rent, recognised tenants associations and forfeiture. For a brief summary...

Leasehold Extension – Getting Started

The right to extend the lease of a flat under the Leasehold Reform Housing and...

Living in Leasehold Flats – A guide to how it works

The nature and typical rights and obligations that relate to the ownership of a leasehold...

Section 20 Consultation for Private Landlords, Resident Management Companies and their Agents

Consultation for qualifying works to a building and qualifying long-term agreements. Purpose of this booklet...

Leasehold Houses – Buying the freehold – Qualification and procedure

Qualification requirements for a tenant to buy the freehold of their leasehold house and outline...

Right to Manage

The right for leaseholders of a building containing flats to take over the management of...

TPO announces a new Property Ombudsman appointment

The Property Ombudsman has announced that a new Ombudsman will take over in October. Katrine Sporle CBE is to step down as Ombudsman at TPO after five years in the role, and will be replaced by Rebecca Marsh who will take over from October 2020.

Rebecca Marsh is currently Chief Ombudsman at the Legal Ombudsman and was previously the Deputy Ombudsman and Executive Director of Operations and Investigations at the Parliamentary and Health Service Ombudsman.

Rebecca’s role as the new Property Ombudsman is to impartially review complaints made by members of the public against agents, based on the evidence submitted. The aim is to promote a resolution in full and final settlement of a complaint. Where the Ombudsman is satisfied that the actions of an agent have disadvantaged a complainant, and taking into account relevant parts of the TPO Codes of Practice, she will determine appropriate redress.

During Katrine’s term of office, TPO has dealt with an increase of enquiries of 87% and an increase of formal complaints of 55% demonstrating the increasing demand on the role as well as the expansion of TPO’s jurisdictions/

Baroness Diana Warwick, chair of the TPO board, comments: “We are truly delighted to appoint Rebecca Marsh to this post. She has a breadth and depth of knowledge and experience of both the Ombudsman role and the sector.  Rebecca’s appointment will enable The Property Ombudsman to continue to influence stakeholders and to raise standards in the industry.”


More information on redress:

Ministry of Housing, Communities and Local Government logo

LEASE is governed by a board, appointed as individuals by the Secretary of State for the Ministry of Housing, Communities & Local Government.