January 2015
By Kavita Bharti, Legal Adviser
If you have a complaint about the running of your building by the property manager you should firstly deal with this through the property management companies’ complaints process. If you remain dissatisfied after the local complaints process has concluded you can send your complaint to the redress scheme your property management company belongs to for consideration. You may want to either ask the property manager to tell you which scheme they belong to, or check the websites of the two schemes for their list of members. You can access the two websites through the links below.
There is no cost for you in having your complaint determined by the relevant redress scheme. The scheme will consider whether it can deal with your complaint in the first instance. If they can deal with it and it is upheld they can for example make a financial award, which would be paid to you by the property management company. If you remain dissatisfied with the outcome your statutory rights are unaffected and you can take the matter to the Property Chamber of the First-Tier Tribunal, where it is within their jurisdiction.
More information:
- Property management redress schemes – what leaseholders need to know
- Legislation: The Redress Schemes for Lettings Agency Work and Property Management Work (Requirement to Belong to a Scheme etc.) (England) Order 2014
- Further guidance: Lettings Agents and Property Managers – Which Government approved redress scheme do you belong to?
