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Discretionary reduction of major works service charges for leaseholders of social landlords

By Fenella Fern, Legal Adviser

August 2014

The Social Landlords Discretionary Reduction of Service Charges (England) Directions 2014 (PDF)

The Directions apply to service charges for works of repair, maintenance or improvement payable by leaseholders of houses and flats within England whose landlord is a Social Landlord.

A social landlord means a Local Authority or Registered Social Landlord (usually a Housing Association).

The social landlord may waive or reduce service charges by an amount the landlord considers to be reasonable. This also applies to service charges already demanded or already paid so as to permit a refund.

The landlord should have regard to criteria set out in the Directions such as:

When considering an application to reduce service charges due to exceptional hardship the landlord should have regard to circumstances including:

This gives social landlords wide discretion when considering an application for waiver or reduction of service charges related to repair, maintenance or improvement. Waivers or reductions can be made under these Directions in addition to any other waivers or reductions made.

You should also consider whether The Social Landlords Mandatory Reductions of Service Charges (England) Directions 2014 (PDF) apply.

Further information:

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