Usually, the buyer’s solicitor will send questions for the landlord to answer. Although the landlord is under no legal obligation to answer such questions most will be willing to do so. They may charge an administration fee for answering the questions.
The Service Charge Residential Management Code (3rd Edition) for England, at Section 13.10, states that such an administration fee should be reasonable and reflect the level of work carried out as a matter of best practice.
More information you might find useful:
- Service Charges and other issues: Administration charges
- What can I do if I disagree with an administration charge?
- More Frequently Asked Questions on Administration charges
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