Our First-tier Tribunal (Property Chamber) telephone advice line to help leaseholders with Case Management Conferences (CMC).

We can advise you on:

Service hours

The telephone advice line is available on Wednesdays between 9.30am-3.30pm.

How to Access Advice

If you have a CMC at the tribunal you can receive free advice from one of our specialist FTT advisers as follows:

  1. Contact LEASE on 020 7832 2500 to book a telephone appointment
  2. You will need to quote your tribunal case reference number
  3. You will be offered a 20 minute appointment slot
  4. Call back at your appointment time to receive advice

In order to help as many people as we can, sessions are strictly limited to 20 minutes only. For all other queries, please speak to our reception team.

Please Note: our advice is provided to enable and empower you to comply with the Directions issued by the tribunal. However, please be aware:

What happens when I speak with the adviser?

You will be asked for personal details to give us more information about yourself and your enquiry. This is treated in strict confidence. We take these details so that we can carry out a conflict check before we answer your enquiry and so that our advisers have quick access to your information.

How will we use the information we hold about you?

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Access to your information and correction

Under the Data Protection Act 1998 you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information we hold about you please email [email protected] or write to us at FOI, LEASE, Fleetbank House, 2-6 Salisbury Square, London, EC4Y 8JX. We take the security of your personal information seriously and you may be asked to provide proof of address and/or your identity before we can act on your request. There is also a small charge for this service.

For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Phone: 0303 123 1113 or 01625 54 57 45 Fax: 01625 524510 Website: ico.org.uk


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Other options for legal advice for Tribunal applicants

The staff and members of the Tribunal cannot provide you with legal advice. The following organisations can provide advice or direct you to where you can get it. Some of these sources of advice are free.

BPP Legal Advice Clinic

Drop in Clinic: Students from BPP’s Legal Advice Clinic run a free drop-in Clinic on Tuesdays between 10:00 and 13:00 at the Tribunal Office at 10 Alfred Place, London, WC1E 7LR. BPP students will take details of your matter and either provide you with a letter of advice or signpost you to other services. The service does not run over Easter or during August.

Appointments: BPP also run an appointment-only Clinic at their University. Please call 020 7430 5668 and leave a voicemail advising them of your name, contact number and a brief description of your legal matter. A student volunteer will contact you to take comprehensive details of your problem, after which they will either offer you an appointment or signpost you to a more suitable service.

University of Law – Legal Advice Centre

Free Legal Advice and Assistance (conveniently located on Store Street, around the corner from the Tribunal) – Please contact 01483 216528 or e-mail [email protected] Free Representation may be available if your hearing is scheduled for a Thursday or Friday.


LEASE provides free initial advice to members of the public on residential long leasehold by email, telephone, letter or in person at their office.

Other Pro Bono Clinics

LawWorks maintains a list of services including Law Centres and other free Legal Advice Clinics that may be able to provide you with support.
Please visit www.LawWorks.org.uk

Self-help and Other Resources

If you will be attending a hearing without representation then there are useful guides available online to help you prepare.

LEASE-Advice is run by the Leasehold Advisory Service. In addition to a telephone advice line (above), they publish guides about residential leasehold problems, guides about how to make an application to the First-tier Tribunal and past tribunal decisions.

Advicenow is a website offering accurate information on the law and contains several guides on the Tribunal process. You can read and download all of them from: http://www.advicenow.org.uk/

BPP Tribunal Services If you have a hearing coming up then students can help you by putting relevant documents into a bundle for the tribunal, taking notes at the hearing or providing administrative and moral support or assisting you through the mediation process (if applicable). Please email [email protected]

The Personal Support Unit provide practical and emotional support for people with tribunal hearings. You can contact them by telephone on 020 7073 4760 or visit their website https://www.thepsu.org/. If you would like practical help in advance of your hearing you should call 020 7947 7701 and ask for an appointment.

Shelter have a telephone advice line on 0808 800 4444 which is open 365 days of the year. You can also find advice on their website: http://england.shelter.org.uk/

Law Centres You can find your local Law Centre through the Law Centres Network website. http://www.lawcentres.org.uk/

Citizens Advice have centres available throughout the country and may be able to provide advice on your housing issue. Visit their website to find your local centre and their contact details: https://www.citizensadvice.org.uk

You can find a Solicitor through the LEASE directory: http://directory.lease-advice.org/

You can contact a Barrister directly through the direct access portal:

LEASE is governed by a board, appointed as individuals by the Secretary of State for the Ministry of Housing, Communities & Local Government.

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