About this booklet Introduction What is retirement housing? Alarm call systems Wardens (scheme managers) Leasehold problems 1. Individual or joint action 2. Using the landlord's or manager's complaints procedure 3. Using the ARHM procedures 4. Contacting AIMS and dispute resolution 5. Referral to the Independent Housing Ombudsman 6. Statutory rights and remedies Service charges Rights to consultation on service charges Rights to challenge the service charge Insurance Managing agents Appointment of a manager Appointment of a surveyor Forfeiture and repossession Purchasing the freehold Why buy the freehold? Houses and bungalows Flats The right to manage Extending the lease