Privacy and Cookies

Privacy Policy

We need to handle personal information about you so that we can provide services for you. This is how we look after that information. When we ask you for personal information, we promise:

• to make sure you know why we need it;
• to only ask for what we need, and not to collect too much or irrelevant information;
• to protect it and make sure nobody has access to it who shouldn't;
• to make sure we don't keep it longer than necessary

In return, we ask you to:

• give us accurate information; and
• tell us as soon as possible if there are any changes, such as a new address.

This helps us to keep your information reliable and up to date.

You can get more details on:

• how to find out what information we hold about you and how to ask us to correct any mistakes;
• agreements we have with other organisations for sharing information;
• circumstances where we can pass on your personal information without telling you, for example to prevent and detect crime or to produce anonymised statistics;
• our instructions to staff on how to collect, use and delete your personal information;
• how we check the information we hold is accurate and up to date; and
• how to make a complaint.

For more information, please contact: dataquery@lease-advice.org.

When we ask you for information, we will keep to the law, including the Data Protection Act 1998. For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 08456 30 60 60 or 01625 54 57 45 Fax: 01625 524510 Website: www.ico.gov.uk

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Allaboutcookies.org [link to external website]

Our use of cookies

This website uses the following cookies:

1. Google Analytics. This is the primary method we use to measure the number of visitors, and to understand what visitors want to use and not to use, so we can improve the service you receive.
2. Evisit Analyst. This is a secondary method to gather website analytics data. We use this additional method as it allows us to collect raw data on website visits which can be externally audited.
3. ShareThis. This service allows visitors to share our content through social networks. If choose to share the content then ShareThis, or the social network you use, may place cookies on your computer. For more information see the ShareThis Privacy Policy [link to external website].
4. SurveyMonkey. We sometimes use SurveyMonkey for online surveys. Information gathered through their cookies helps them measure use of their site. Cookie data allows SurveyMonkey to track usage behavior and compile data that they can use to improve their service.