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Customers in Wales may call 02920 782 222 or contact us in writing.

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What can a landlord or manager do if it is not possible to follow Section 20? (e.g. where emergency works are required)

An application can be made to the First-tier Tribunal (Property Chamber) for an order to dispense with the Section 20 consultation process. The Tribunal can dispense with the consultation requirements in a particular case if satisfied that it is reasonable to do so.

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