All persons carrying out property management work are required to belong to one of the following government approved redress schemes (Redress Scheme):
In the first instance, you should contact your property manager and ask who they are registered with. Alternatively, this information may be available on the managing agent’s website. If this information is not forthcoming, then it is possible to contact each of the schemes, who would be able to let you know if the agent is registered with them.
Further information can be found here:
- Leaseholders – your new right to seek redress
- Property management redress schemes – what leaseholders need to know
- Legislation: The Redress Schemes for Lettings Agency Work and Property Management Work (Requirement to Belong to a Scheme etc.) (England) Order 2014
- Further guidance: Lettings Agents and Property Managers – Which Government approved redress scheme do you belong to?
