Introduction Background History Organisation Residential Leasehold in context Residential Commonhold Funding, functions and corporate policy Leasehold Commonhold Advice provision Advice to Government Communications strategy Communications strategy - the future The website Training Relations with others Objectives Satisfying demand Communications strategy Publishing Training LEASE Mediation Service Working with others to improve management standards Advice to Government Budget Proposals Non Departmental Public Body (NDPB) status Appendix 1 Appendix 2