Deirdre C owns a flat in a block in Kensington. The residents have struggled for the last two years to take over the management of the building with the Right to Manage, getting advice from LEASE along the way. Ms C’s most recent contact with LEASE was to do with the things an RTM company can and can’t do. How do they get work done on the building? Can they give one of the flats a lease extension?
The LEASE adviser explained the S20 process that has to be followed for major work on the building. He also explained that lease extensions are still the responsibility of the freeholder, and the RTM company is not involved.
Ms C wrote, saying:
“I write to you to thank you and all your staff who have helped us over the last two years to set up our Right to Manage Company. Since then they have continued to give us so much guidance and good advice.
“We couldn’t have done this without your advice. From me and my co-director a very big “Thank You”.
“This morning I spoke to an adviser and was very impressed with his clear understanding of the issues we spoke about and the friendly and helpful way he dealt with my enquiries
“Please convey our gratitude to all of your staff. They all deserve a pay rise!”
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