Introduction The rights The purpose The Appointment of a Surveyor Codes of Practice What can be achieved? Considerations Costs Management Audit Appointment Rights of access and information Notice to the landlord Appointment of a Surveyor Appointment Rights of access Notice to the landlord Challenging Service Charges Appointing and Instructing Confidentiality Conclusions Comparison of the two rights Appendix 1 Information about service charges Information about insurance Appendix 2