Introduction Can you manage without an agent? Restrictions Organisation Duties and obligations Do you need a professional agent? Why does the building need to be managed at all? Covenants in the lease Statutory requirements Codes of management practice Making the right choice of management Appointing a managing agent Specification Agents' qualifications Agents' insurances References Procedures Documentation Getting the best from your managing agent Appendix 1 Sample covering letter inviting tenders Appendix 2 Property description checklist Appendix 3 Checklist of possible services required from managing agents Appendix 4 Possible agent's experience and skills Appendix 5 Checklist of questions to ask prospective managing agents Appendix 6 Codes of Practice