Accessibility
Contact us
You can contact us using our
online enquiry form
or you can speak to one
of our advisers by calling
020 7383 9800
Lines are open Monday to Friday from 9am to 5pm.
Clients in Wales may call 02920 782 222.
LEASE Training
Join us on Tuesday 11 June at 13:00 for Learning the rules of the new first-tier tribunal (Property Chamber), a presentation and discussion. Book now
LEASE 2012/13 training programme
For training on residential leasehold law.
Section 20 Consultation
Service charges for residential leaseholders
Shared ownership
Tackling bad management
Courses can be fully tailored to your requirements.
Search
LEASE news
- LEASE Conference 2013
- Gathering information on service charges - ways to enforce your rights
- When are service charge costs incurred? Court of Appeal decision in OM Property Management v Burr
- 2012-13 Performance summary
- Enterprise and Regulatory Reform Bill - implications for managing agents
- Podcast - Lease Extension
Frequently Asked Questions
- I am in dispute with my landlord but I do not want to go to Court or Tribunal. Is there an alternative?
- How can I find out what my service charge is being used for?
- My neighbours are very noisy and it is affecting the enjoyment of my property. What can I do?
- I own the freehold of a leasehold house. The leaseholder wants to buy the freehold. Do I have to sell it to them?
- My landlord has carried out Section 20 consultation but I am still unhappy about the service charges I'm being asked to pay. What can I do?
- What happens when my lease runs out?
- What happens if I breach the terms of my lease?
- My landlord has not demanded ground rent for several years. Can he still demand it?
Accessibility
This page states our intention that this website is usable and accessible to all users and details some of the measures taken. This website conforms to the Guidelines for UK Government websites that support the W3C's Web Content Accessibility Guidelines 1.0, Level AA, to ensure a web accessibility standard has been achieved and is maintained.
This accessibility statement applies only to the Leasehold Advisory Service website at www.lease-advice.org. This policy does not apply to any other site, including any sites that are linked from any of our pages.
Access keys
The UK Government Access Keys Standard has been applied to this site. This provides keyboard shortcuts for users wishing to go directly to specific parts of the site and help those who do not use a pointing device, such as a mouse. A subset of the Standard has been used and the access keys are defined as follows:
S - Skip navigation
1 - Home page
8 - Terms of use
9 - Feedback about this website
0 - Access keys used on this website
How to use access keys
Access keys work slightly differently depending on which browser and type of computer you are using. This is a summary of the main different ways:
- If you are using Microsoft Internet Explorer 4 on a PC, press 'alt' and the access key character at the same time.
- If you are using Microsoft Internet Explorer 5 on a PC, press 'alt' and the access key character at the same time, then press the enter key.
- If you are using Microsoft Internet Explorer 5 on an Apple Macintosh, press 'control' and the access key character at the same time.
- This accessibility initiative is also supported by Netscape 6; use the 'alt' key on a PC, or the 'ctrl' key on an Apple Macintosh.
Alternative text
All images on this site are accompanied by a brief alternative text which, where appropriate, identifies an image or its function. This alternative text (alt-text) is generally only visible when the browser's automatic image loading feature is turned off.
Links
All text links are written so that they make sense when read out of context.
Text size
The text on this website has been styled using a non-fixed value in a style sheet. This means that users can easily change the text size using their browser settings.
Testing
This website has been tested with a wide range of devices:
| Operating System | Browser |
| Mac 9.1 | Internet Explorer 5.0 |
| Netscape 4.7 | |
| Netscape 7.0 | |
| Opera 6.03 | |
| Mac OS 10.4 | Internet Explorer 5.23 |
| Opera 9.63 | |
| Firefox 2.0.0.17 | |
| Firefox 3.0.5 | |
| Safari 3.2.1 | |
| Windows 95 | Internet Explorer 4.0 |
| Windows 98 SE | Internet Explorer 5.0 |
| Netscape 4.7 | |
| Opera 6.0 | |
| Firefox 1.0.4 | |
| Windows 2000 SP4 | Internet Explorer 6.0 |
| Netscape 7.1 | |
| Opera 9.27 | |
| Firefox 1.0.4 | |
| Windows XP SP3 | Internet Explorer 7.0 |
| Netscape 7.1 | |
| Netscape 9.0 | |
| Opera 9.63 | |
| Mozilla 1.4.1 | |
| Lynx 2.8.3 | |
| Firefox 3.0.5 | |
| Safari 3.2.1 | |
| Google Chrome 1.0 | |
| Windows Vista SP1 | Internet Explorer 7.0 |
| Firefox 3.0.5 | |
| Opera 9.63 | |
| Netscape 9.0 | |
| Windows Mobile 5 | Mobile Internet Explorer |
| Windows Mobile 6 | Mobile Internet Explorer |
| Apple iPod Touch | Safari |
| Ubuntu 8.04 Linux | Firefox 3.0 |
| Opera 9.51 | |
